Why choose Rock Solid?
The Rock Solid Difference
We know there are many virtual assistant companies on the market that you can choose from.
We also know that our processes and passion for what we do place us at the very top of that list!
Here are just a few things that make us stand above the crowd!
Before
Our Assistant EvaluAtion Process
Before you even contact us, we are searching for the best creative, strategic, and executive assistants. We have a very thorough evaluation process to assess each applicant. He or she must successfully pass 6 or 7 online tests before they have an opportunity to interact with anyone on the Rock Solid team. If they make it through all steps of the process, the final step is an hour-long video interview.
During the video interview, we are mainly looking for two things. Because we have assessed their skills so thoroughly, we now assess proactivity and passion. Simply put, an assistant either has the ability to be very proactive and to be 2-3 steps ahead of their client at all times, or they don't. Similarly, they either have the heart to serve people and work alongside them, or they don't. These two things cannot be taught! We strive to find the very best assistants to work on the Rock Solid teams, and our expectations are very high!
During
Our Matching Process
We are equally passionate and proactive with our matching process.
When a client is looking to add to their team, they first have an hour-long inquiry meeting with Tracy, Founder/CEO. During this meeting, they will discuss all of the most important business needs but also a lot of personality and work style characteristics. We match first and foremost according to personality! Even with the most stunningly skilled assistant, personality has to match or the team will not function well together.
Because we have so thoroughly evaluated our assistants, we now have the ability to really assess personality and match accordingly. Of course, we match skills to each need, but personality comes first. We also take into consideration simple things such as time zones. Our matching process is very specific and our track record is pretty amazing!
After
Our Coaching + Team Support
Once we have matched an incredible Rock Solid assistant with an amazing new client, our work has just begun. We do not simply wish this new team the best and let them go on their way. Absolutely not! We've got an amazing team manager that really steps in and walks out the first three months of onboarding side-by-side with each team. If things are going well and no assistance is needed, we are very happy to rest in the background on an on-call basis just in case we’re needed. However, if anyone has questions or is looking for suggested tips, tricks, or best work practices, we've got them! We check in every week for the first month, twice during the second month, and once on the third month. After that, we fade Into the background more and more, but we are always here to help in any way! This hands-on approach has proven to increase the success rate of our teams exponentially!
What People Are Saying about our Process
Abby’s been a great addition to our team which oversees 3 wedding photography brands. I don’t know why we didn’t hire a VA sooner! With her on board, we’ve been able focus on other areas of our business, and maintain some semblance of work-life-balance! As a fellow wedding photographer, she understands the needs of our clients, as well as the prevailing expectations/standards in our industry. So from a matching standpoint – I think the choice was Rock Solid!”
“I was extremely hesitant to hire a virtual assistant after running my business with just me since I started but with a baby on the way and a desire for some maternity leave I knew it was time to pull the trigger. Finding Rock Solid was such a gift because it was clear to me from my first call that they cared about finding a fit for not only my business but also my personality. I was matched with my amazing VA Kayla and it has been smooth sailing since we started. I feel so confident heading into maternity leave that Kayla will be able to help run my business on the backend so I’m able to keep the virtual lights on while I enjoy this special time in my life.”
Working with Rock Solid has been such a blessing. Tracy and her team are incredible and thoughtful in their matching approach. I have amazing clients who make me feel like more than just a teammate. They value my opinion and trust me to take on large projects and manage many aspects of their businesses. My clients show they care in more ways than just complimenting me on my work. One of my clients visited my family and brought us thoughtful gifts, and another always sends a birthday gift for my son. Their kindness makes me feel appreciated and I am grateful for these wonderful connections and the opportunity to work with such considerate people.
Specialized EA Amber Horne
Working with Rock Solid has been nothing but a dream. I started my virtual assistant journey with them in 2022 with hopes of starting my family in the near future. Since becoming a mom last year, I appreciate the flexibility that comes with working as a VA even more now than I did when I began. The team at Rock Solid are pros when it comes to creating wonderful matches between client and assistant. They want it to feel like a good fit for both parties, and I think that shows just how much they care about the people they work with. I've been fortunate enough to work with a handful of clients in various industries, and each one has been perfect for me in their own ways. Not only that, but the variety has allowed me to learn and grow in my own skills too! With my current client, I feel like I'm really making a difference in taking things off her plate, so she can focus on scaling her business.
Specialized VA Hadley
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