Meet The Rock solid team!
We are here to see our clients thrive, to support our incredible virtual assistants,
and to make a difference within the small business world.
Tracy Harwood
Founder & CEO
Tracy is passionate about being at the heart of a business that strives to shine a light on others! With a servant’s heart and an entrepreneur’s mind, Tracy has built Rock Solid Assistants as a business that not only serves everyone from the CEO of large corporations to the small business owner but also provides amazing opportunities for assistants with big hearts and invaluable skills. She loves to teach people the benefits of implementing systems to increase productivity and how to delegate weak areas to work within their gifts and talents ~ and she truly believes that teamwork really does make the dream work!
Whether in life or business, every foundation in Tracy’s life is built solidly on her relationship with Jesus. When she’s not supporting teams or conducting interviews, you’ll most likely find her with her husband (who, after 37 years, she’s still crazy about) on a golf course somewhere, digging in the dirt in her garden, or in the kitchen cooking! Tracy will tell you the best job she’s ever had was motherhood, but Rock Solid is not far behind!
Wyatt Harwood
Operations Manager
As our logistical expert and main point of contact, Wyatt ensures Rock Solid is indeed Rock Solid. He manages the day-to-day operations and keeps our teams up-to-date and informed every step of the way.
Besides being our go-to guy, Wyatt is also responsible for managing our back office at Rock Solid. Whenever you email us, he's the first person to see it and ensure you receive a prompt response from the appropriate person. You'll often hear back from him directly.
If you need to schedule a meeting with Tracy, Cara, or Allison - or have any questions, Wyatt is always ready to help!
Kaz Harwood
Accountant
Kaz is our Accounting and Bookkeeping Specialist and an invaluable part of our internal team. He manages all things Quickbooks (Tracy’s kryptonite!) and never turns down a good spreadsheet or graph to keep everything in order!
Cara
Team Success Manager
Cara is the gentle driving force supporting our teams as they onboard and beyond! She'll be joining you at the kick-off meeting and will continue to check in with you throughout the onboarding process to ensure a seamless experience. Cara has a sharp eye for team management and a big heart, making her an invaluable asset.
Allison
Talent Acquisition Specialist
When you see how amazing your new teammate is, please remember to thank Allison first. She works behind the scenes at Rock Solid, sourcing, evaluating, and acquiring the most talented Virtual Assistants.
Allison ensures that we work only with the best VAs in the industry. She possesses a sharp mind and unparalleled intuition, making her invaluable when it comes to assessing incredible talent.
Our Values
RELATIONSHIP BUILDING
At the core of our being, we believe that we're better together. Building strong work relationships between our assistants and clients lays the best foundation for a successful team.
INTEGRITY
We hold very tightly to honesty, transparency, and respect. We believe these are absolutely necessary for a successful client-assistant relationship. No matter the situation or circumstance, integrity comes first.
QUALITY
Quality shows in the work we do and the relationships we build with our clients. Quality comes before quantity every time. Our attention to detail is very apparent in each task we complete.
EXCELLENCE IN SERVICE
We stand above the crowd for the service we provide! This is reflected in our proactive work, "can-do" attitude, and strong rapport. We understand that the services we do are a direct reflection of you and your business.
Kind Words!
“
Tracy is brilliant, caring, and thorough- and her whole team has been an absolute dream!
”
— STEPHANIE D.
“
Tracy and her entire team of assistants are the cream of the crop and I would recommend Rock Solid to anyone who is looking to grow in their business.
”
— DEBBIE W.
“
Tracy and the team have been incredible to work with. They are so encouraging and helpful with anything I need, it doesn't matter if it is big or small.
”
— KELLI V.
“
I am constantly blown away by the care, compassion and support shown by Tracy and her incredible Rock Solid team! They really care about their clients & assistants and have created an amazing environment to be part of!
”
— ASHLEY M.